These terms govern your use of Vixi AI and its assistant, Vixi. By creating an account you agree to them.
1. The service
Vixi AI is in public beta. Features may change, break or be removed, and the service may be unavailable at times. It is provided “as is”, without warranties of any kind, to the extent the law allows.
2. Your account
You must be at least 16 and give accurate information; by creating an account you confirm you are. School deployments of Vixi AI for Education, set up by a school with our team, are the only exception and are covered by the school’s agreement with us. You are responsible for activity on your account and your devices. Revoke any device you lose from the Devices screen.
3. Vixi acts for you
Vixi takes actions you ask for, in accounts you connect and, if you install the computer connector and allow it, on your computer. You remain responsible for those actions. Approval modes (Manual, Smart and Auto) let you decide what Vixi may do without asking; payments always need your signed approval within your caps.
3a. AI-generated content
Vixi’s answers are produced by AI models. They can be wrong, incomplete, out of date or offensive, and they are not professional advice (medical, legal, financial or otherwise). Check anything important before you rely on it or act on it, and check what Vixi is about to do before you approve it. You are responsible for how you use the output.
We work with model providers whose safety systems filter harmful output, but no filter is perfect. To report an answer that is harmful, unsafe or wrong, press and hold it in the app and choose Report this answer (where your app version has it), use Report a problem in Settings, or email support@tavix.dev. We review reports and aim to reply within 3 business days. We may remove content, limit features or suspend accounts in response.
3b. Payments
When Vixi needs to pay for something, it asks you with a payment card showing the merchant, items, total and the card it will use. Nothing is charged unless you approve that exact request on your device (passkey, Face ID or fingerprint), within your limits. Your bank may ask you to confirm (3-D Secure). The card is first authorized and then charged only when the purchase is made, for no more than you approved; unused authorizations are released. You can see every payment, its receipt and refunds in the app. If the final price is higher than what you approved, Vixi must ask you again. During the beta, payments run in test mode and no real money moves; before real payments are enabled we will update these terms, including who the merchant of record is and how disputes are handled.
4. Acceptable use
Do not use Vixi AI to break the law, harm others, harass or threaten anyone, create or share sexual content involving minors, make weapons or malware, deceive people about who or what is acting, send spam, infringe rights, attack systems, or evade the terms of the services you connect. Do not use it to try to extract the AI models’ safety systems or to resell access. Only let Vixi operate a computer, browser or account you are allowed to use. We may suspend or end accounts that break these rules.
5. Third-party services
Connections (for example Google, Slack, Claude Code or Codex) are governed by those providers’ terms. You are responsible for complying with them, including any limits on using your subscription in an automated assistant.
6. Your content
You own your content. You give us the limited permission needed to store and process it, and to send it to the AI model providers and services you use through Vixi, to run the service for you.
7. Plans, fees and the free trial
Plans. Vixi AI has a Free plan and paid plans (Plus and Pro), billed monthly or yearly in Canadian dollars, plus any applicable taxes. Current prices and what each plan includes are on the Pricing page.
Free trial. Paid plans start with a one-month free trial. A valid payment card is required to start it. One free trial per person, account and card; we may decline a trial that looks like a repeat. We remind you at least 3 days before the trial ends. Unless you cancel before it ends, the trial converts automatically to the paid plan and your card is charged the plan price when it ends (on day 31), and then at each renewal.
Automatic renewal. Paid plans renew automatically at the end of each billing period (month or year) until you cancel. By starting a paid plan you authorize us, through our payment processor Stripe, to charge your card for each period.
Changing plans. An upgrade takes effect immediately and you are charged the prorated difference for the rest of the current period. A downgrade or a switch between monthly and yearly takes effect at the start of the next period.
Cancelling. You can cancel any time in Plan & billing. Your plan stays active until the end of the period you paid for (or the end of your trial), with no further charges, and you can resume it until then. Afterwards your account moves to the Free plan; your Vixi and its data are kept.
Refunds. Fees are billed in advance and are non-refundable, and we don’t give refunds or credits for partial periods or unused time, except where required by law (for example, consumer protection laws where you live). If we end a paid plan for a reason other than your breach of these terms, we refund the unused part.
Failed payments. If a payment fails we retry it for a limited time and let you update your card. If it still can’t be collected, your account moves to the Free plan; nothing is deleted.
Price changes. We will tell you at least 30 days before a price change for your plan; it applies from your next renewal and you can cancel before then.
While Vixi AI runs payments in Stripe’s test mode, no real charges are made.
8. Liability
To the extent the law allows, our total liability for any claim relating to Vixi AI is limited to the greater of CA$100 or the fees you paid us in the 12 months before the claim, and we are not liable for indirect or consequential losses.
9. Ending
You can delete your account at any time from Settings > Delete account, or by emailing support@tavix.dev from your account email (cancel any paid plan first so it doesn’t renew; deleting also cancels it). What we keep after deletion is described in the Privacy policy. We may stop offering Vixi AI or end your access with reasonable notice, and will let you export your data where possible.
10. Changes
We may update these terms; we will tell you in the app before material changes apply.
11. Contact
Questions about these terms: support@tavix.dev.